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Body Language 3rd edn, 3rd Edition by James Borg

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Remember the body language rules!

  1. Our mind-reading or ‘thought-reading’ derives from observing:
    • eyes
    • facial expressions
    • gestures
    • posture
    • vocal characteristics.
  2. Be aware of the 3 Cs at all times:
    • context
    • congruence
    • clusters.
  3. Warning: ID 10T error. Observance of the 3 Cs is the key to your ‘mind-reading’. Misinterpret and you’ll be committing what’s known (by me!)as the classic ID 10T error.
  4. Remember the 55, 38, 7 rule.
  5. Be aware of your own and other people’s body language by looking for:
    • displacement activities
    • self-comfort gestures.
  6. The key – when analysing body language – is always to look out for behaviour that indicates if a person is experiencing comfort or discomfort.
  7. Every thought produces a body reaction.

Coffee break … ...

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