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BPEL PM and OSB Operational Management with Oracle Enterprise Manager 10g Grid Control by Narayan Bharadwaj

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Chapter 5. BPEL Service-Level Management

Service providers are faced with increasingly demanding consumers who want services that are faster, more available, and perform better. An increasing number of key business services such as e-mail, storage, servers, and databases are used as services, so that consumers do not have to worry about owning and maintaining the software and hardware. Consumers expect high availability and performance regardless of intranet or Internet services. A service downtime could prove detrimental through loss in revenues for the service provider and consumer, and a loss in credibility for both. Further, several service providers have to comply with IT frameworks such as Information Technology Infrastructure Library ( ...

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