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BPEL PM and OSB Operational Management with Oracle Enterprise Manager 10g Grid Control by Narayan Bharadwaj

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Solution

Grid Control displays the availability and key metrics for the key services via service dashboards. Service desk analysts, IT administrators, as well as IT executives can keep track of current and historic service levels, by using these dashboards. The top-down service dashboards enable IT organizations to manage from an end-user service perspective. Managing by exception enables support staff to drill down into problem services to determine the root cause of failure before customer complaints or before SLA violations.

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