Skip to Content
Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty
book

Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

by Laurence Vincent
February 2012
Intermediate to advanced
272 pages
6h 49m
English
AMACOM
Content preview from Brand Real: How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty

INTRODUCTION

The world does not need another brand. We’ve got plenty of them, and to be honest, many are underwhelming. After twenty years in the branding trade, I wrote this book because I’m as frustrated as the average consumer by the way so many brands consistently disappoint. Not real brands, mind you. Real brands are excellent at fulfilling, and often exceeding, our expectations. They are so focused on keeping promises that they define the very concept of “brand”—they make tough strategic decisions about what to offer customers (and what not to offer them), they attract and retain employees who care, and they grow without straying from the sense of purpose they symbolize. It’s the real brands that inspire fierce loyalty.

It takes great discipline ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Opt-Out Effect, The: Marketing Strategies that Empower Consumers and Win Customer-Driven Brand Loyalty

Opt-Out Effect, The: Marketing Strategies that Empower Consumers and Win Customer-Driven Brand Loyalty

Gerald E. Smith

Publisher Resources

ISBN: 9780814416761