Breaking Bad Habits

CHAPTER 9

Make Your Life Difficult

Organizations are naturally inclined to routinize things, and that isn’t necessarily a bad thing. Through experience, they develop stable ways of working that coordinate and combine the efforts of various people and specialists. When an IVF clinic follows the standard protocol for a regular patient, for example, everybody knows exactly what to do and when, and the organization executes this task without much effort or disruption. It makes production fast, efficient, and reliable. Obviously, there’s nothing wrong with fast, efficient, and reliable. But if you want to innovate, you’ll need to disrupt this routine, and develop new solutions and new ways of working.

To put it bluntly, your team needs to makes its ...