Proactive Accountability Practices
Inspiring people to back their judgment and not to be completely dependent on them is one of the hallmarks of a collaborative leader.
Arlene Zalayet, an executive at Liberty Mutual who has 1,800 employees in her department, recently began holding 18 check-ins a month by video with groups, including entry-level workers. In one of these town halls, an administrative worker shared how Covid-19 was affecting her African-American community, sparking an important discussion about the value of the company’s diversity efforts and what it would take to support different kinds of workers through this crisis (Gardner and Matviak 2020).1
The strategy of proactive accountability is based on an understanding ...
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