CHAPTER 7Close the Respect Gap

The toughest moments during your tenure will be even more challenging when you lead your team in a different direction from the one they had in mind. The heat your actions generate during those engagements will be significant, and no one will feel the rise in temperature more than you do. But you must be willing to set aside your popularity and use your authority to bolster the team’s performance. You will be moving against the grain, but there are times when you have to make that choice. As much as some would like to believe otherwise, your team’s willingness to follow you relies on the respect they have for you—how highly you are held in their esteem. Developing that respect must be a conscious act, and when you ...

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