CHAPTER 7
Measuring the Effectiveness of Your BA Practice
To establish a BA practice that lasts, you must demonstrate value. Developing measures of success and reporting progress to executives will demonstrate the value that business analysis adds to the organization. As we have discussed, the ultimate measures of business analysis success are value to the customer and wealth to the bottom line of your organization. On the path to achieving these benefits, your stakeholders will be looking for other measures of the BA practice’s success, including the following:
• Project performance measures
• Quality performance measures
• BA process performance measures.
PROJECT PERFORMANCE MEASURES
Project performance is typically measured in terms of ...
