CHAPTER 9
Measures That Matter
Selecting the Right Key Performance Measures (KPMs) for the New Supply Chains
It is given to us to calculate, to weigh, to measure, to observe, this is natural philosophy; almost all the rest is chimera.
—Voltaire
Measurement, data, and analytics are critical elements of effective and resilient supply chain strategy, management, and overall business success. For years, management theorists and practitioners have talked about measurement, with topics ranging from process measurements to key performance indicators (KPIs) and balanced scorecards. Yet, many companies and organizations fail to utilize measurement effectively to run their global supply chains.
CAUSES OF INEFFECTIVE MEASUREMENT
Effective measurement is ...
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