7

CLEAN AND CURIOUS LISTENING

Hurdles and Headphones

Think about the incessant distractions that pressure people to react. Messages vie for your attention everywhere—noise bellowing at you from television, social media, a fervent news cycle, clickbait headlines. . . ! At work, you also manage distractions from your personal life, along with other noise: staffing issues, reluctant clients, balance sheet concerns, a slog of emails to address. . . !

Most of us are stuck in a maddening and overwhelming swirl of daily noise and pressure. And your reliable frenemy AMY and your Inner Narrator tend to shove you into a reactive state as you filter incoming pressure, often judging the noise before you can pause and hear what’s being actually said, offered, ...

Get Bridge the Gap: Breakthrough Communication Tools to Transform Work Relationships From Challenging to Collaborative now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.