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Brilliant Communication Skills by Gill Hasson

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Brilliant_Chap1

What communication is and what effective communication skills are

What exactly is ‘communication’? Depending on whom you ask, the answer may vary. Communication is:

  • discussion of ideas between one person and another;
  • talking to or socialising with other people;
  • interaction between people;
  • getting your ideas across;
  • talking and responding to someone.

Of course, it’s all of these things (and, interestingly, the answer each person gives provides a clue to their communication style – more about that later in this chapter).

The term ‘communication’ comes from the Latin word ‘communis’ which means ‘common’. So, ‘to communicate’ means ‘to make ...

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