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Brilliant Communication Skills by Gill Hasson

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Brilliant_Chap2

Understanding how differences in culture and communication styles can create communication difficulties can go a long way to helping you to develop empathy and understanding with other people. But even the best communicators can have their communication skills undermined when, for example, they are caught up in a whirl of emotions, face humiliation, feel misunderstood or are surprised by someone else’s response. You can find yourself resorting to all kinds of inappropriate and unhelpful behaviour.

Being a brilliant communicator is often about feeling confident in situations where you may not feel comfortable.

Whether you’re trying to lead ...

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