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Brilliant Communication Skills by Gill Hasson

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Brilliant_Chap3
ImagesEvery person I work with knows something better than me. My job is to listen long enough to find it and use it.
 Jack Nicholson

Active listening

What, do you think, is the difference between listening and hearing? Are they the same thing?

If you hear something, you are simply aware of sound. Hearing is a passive process; you don’t have to make any effort to receive the sounds. And the sounds you hear have no significance until you give them some meaning.

Listening, on the other hand, is an active process, requiring you to pay attention, interpret ...

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