
14 brilliant leader
This last point is really important. Staff members should be
expected to perform at the level they are capable of. If they are
performing at a level or a standard below what you know them
to be capable of, you will need to address this as an underper-
formance issue. We’ll look at this in more detail in Chapter 4.
The competency based leadership model provides a simple and
powerful framework for many of the leadership principles and
techniques we shall look at throughout this book. It will help you
understand how to recruit, train, motivate, delegate and organise
your people for maximum and consistent results. As such, I shall ...