
Communicating like a leader 125
The black box effect
The black box effect is something that happens to most people,
most days. It is when there is some level of misunderstanding
between two people. This can be a complete misunderstanding
(quite rare), a partial misunderstanding or a partial under-
standing. Whatever the level of misunderstanding or the lack of
L: I think that would have been helpful, especially if you could have
done this with a series of bullet points. So, what are your thoughts on
the best way to take this forward?
S: I guess I should send a follow-up email that is more specific and also
outlines the project plan.
L: I think ...