
128 brilliant leader
3 The 3 Vs – As discussed earlier in this chapter, visual and
vocal parts of the message have a much greater impact than
the words on their own. The more complex the message,
the more you need to make sure you are using visual and
vocal tools to get your message across. Key points can
always be confirmed in writing afterwards.
Application
The black box effect can occur whenever people communicate
but there are some specic areas of leadership communication
where managing the black box effect is paramount. These would
include coaching, delegating, performance reviews and action
planning. It is not difcult to do but is an area ...