Skip to Main Content
Brilliant Leader, 2nd Edition
book

Brilliant Leader, 2nd Edition

by Simon Cooper
October 2011
Intermediate to advanced content levelIntermediate to advanced
216 pages
5h 5m
English
Pearson Business
Content preview from Brilliant Leader, 2nd Edition
Communicating like a leader 131

empathy
 active listening
 focusing on facts and issues (not the person)
 good quality questions
 being non-emotional.
The tools and techniques that enable you to slide up and down
the scale are:
 body and hand language
 eye contact
 facial expressions
 pace, tone and volume of speech
 directness of language.
Adjusting your style
If you are going to have mutually assertive and open exchanges
with your staff, it is imperative that you get into the habit of
asserting up and down, depending on the level of assertiveness
being exhibited by the person or people you, are dealing with.
If you don’t do this ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Brilliant Project Leader

Brilliant Project Leader

Mike Clayton
Working with Costs and Budgets, 5th Edition

Working with Costs and Budgets, 5th Edition

Institute of Leadership & Institute of Leadership & Management

Publisher Resources

ISBN: 9780273762362