Angela’s story
Mike: ‘I’m getting really frustrated with Angela’, said Mike as he sat down for coffee with James. ‘She is never there when I want her’, he added.
James: ‘That’s odd, she always does a terrific job on my projects’, replied James.
Mike: ‘Are we talking about the same person?’
James: ‘We only know one Angela, and she exceeds my expectations every time.’
Mike: ‘Well, I’ve given up with her’, exclaimed Mike.
Mike was Angela’s line manager, but she also reported to other directors including James. Mike had similar problems with other members of his team and he would complain about their lack of attention to priorities in his area. ...
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