The top performing store manager
Derek: ‘Chris, what is it that makes this store so successful? This is one of the most deprived areas in the country and yet the sales figures consistently outshine even the most affluent areas.’
Chris: ‘The secret, Derek, is in the level of enjoyment – keep staff and customers happy and engaged and not only will they work hard, they stay with you longer and absenteeism is kept to a minimum – come and spend a day with me and I will show you what I mean.’
You are about to learn:
- How to model excellence
- That ...
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