Publisher’s acknowledgements

We are grateful to the following for permission to reproduce copyright material:

Figures

Figure 6.1 adapted from The Conversation Prism, www.theconversationprism.com, © Brian Solis, www.briansolis.com and JESS3; Figure 7.1 from LinkedIn; Figure 14.1 from bitly with permission from bitly.com; Figures 14.2, 14.3, 14.4 from http://sproutsocial.com, Sprout Social; Figure 19.1 from Fab.com, owner of the website content (excluding photo) is Fab.com, Inc., photo with permission from Design House Stockholm.

In some instances we have been unable to trace the owners of copyright material, and we would appreciate any information that would enable us to do so.

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