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Say Thank You: It’s a Human Thing to Do
I first met Ashley Peterson, a barista at my local New York City Starbucks, just over six years ago during my morning ritual—stopping in for a grande, extra-hot soy latte while taking my three kids to school and my very human self to work. Ashley’s big, warm smile was always a comfort to me in the midst of my morning wrangle. Ashley always seemed to mean it when she looked us in the eyes and asked, “How is everyone today?”
It wasn’t long before Ashley learned all of our names, our go-to drinks, and our favorite breakfast treats. One fall, my daughter Caroline developed a taste (read: obsession) for Starbucks’ pumpkin scones. Caroline was devastated when Ashley explained that the scones disappear shortly ...
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