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Broadcasting Happiness: The Science of Igniting and Sustaining Positive Change by Michelle Gielan

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7

THE FOUR Cs

Deliver Bad News Better

Can you imagine getting a speeding ticket and being happy afterward?

Being a police officer means many things, and one of those certainties is that people will file complaints about you. From frustrated speeders who are sure the radar guns are not calibrated correctly to irate stop-sign rollers who feel that the cops should focus on “real” criminals, complaints are part of the territory. Typically these grievances are not egregious, just people upset, rightfully or wrongly, after their encounter with an officer.

At one precinct in Los Angeles the same holds true—unless you’re Sheriff’s Deputy Elton Simmons. While every single one of his fellow officers received at least a couple of complaints, last year he ...

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