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BSS: Brilliant Communication by Patrick Forsyth

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BUSINESS LETTERS

It is easiest to analyze writing through an example, so we start with a typical business letter. This is something that many of us have received, usually addressed by name and slipped under the door to greet us as we rise, on the last day of a stay in a hotel. The example that follows is a real one, though the originator’s identifying details (the names of a downtown hotel and its front-office manager) have been removed.

Read the letter on the following page. What are we to make of such a thing? It is a standard letter, used many times each day. This example came to my notice when it was put under my door, and, taking note of the bit about late checkouts (“will be happy to assist you”), I went to the front desk to take advantage. ...

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