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BSS: Manage Your Boss by Patrick Forsyth

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Dealing With Criticism

Any appraisal is going to discuss difficulties – it goes with the territory – and you would be unusual (unbelievable?) if this never happens. This being the case, you must be ready to deal with this sort of comment.

Beyond a general desire to put the best complexion on everything, three intentions should be paramount:

•   Achieving accuracy: here your intention is to ensure that the right facts are considered. Beware of the appraiser using vague statements like, You’re never on time with anything, or You never take on board the brief. Such statements are unlikely to be true. But what are you late with, what do you tend to ignore, and what are the implications of this? It is easier to discuss specifics, and questions may ...

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