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BSS Managing in the Discomfort Zone by Patrick Forsyth

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Seven magic words

The next time you are interrupted in the way I have described, respond by saying something like, “What do you think you should do?”

The person who is interrupting may not immediately know the answer, but you can press the point, prompt them to make some suggestions, and when they do, ask which solution they think is best. This takes a few minutes, certainly longer than a ‘leave me alone’ response, but if they can cope when you are not around, then you will find that when you prompt them, they can most often come up with a good answer (in business, there is rarely any one right answer). Then you can say something like, ‘That’s fine’, and away they go, leaving you to get back to your own work. This is not just a better way of ...

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