O'Reilly logo

BSS: Simply a Great Manager by Peter Newman, Mike Hoyle

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Managing Your Team

THE SITUATION

When the time came for you to find a job, you joined the management training scheme at your local departmental store. You’ve been there ever since. You’ve made good progress, and you like the place. Since you were made store manager last year, you’ve derived a real sense of satisfaction from the way your team serves the local community. Staff turnover is very low, except among the shop assistants.

However, you are concerned about the bigger picture. Your store is no longer the brightest in the high street. That seems to be true of the other branches across the country, if you can judge by colleagues’ remarks at the last managers’ meeting. So it was no great surprise when the chairman of your company resigned and ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required