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BSS: Simply a Great Manager by Peter Newman, Mike Hoyle

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Managing Your Key Investor

THE SITUATION

A few years ago, you were lucky enough to find a friend in need. But now your luck may be running out.

It all began when you became dissatisfied with your job at a big multinational. You’d had enough of working for someone else, and wanted the freedom to make your own decisions. You’d always been interested in cars and good at repairing them, and your wife suggested you do it for a living. Everything went well for a while: you recruited a few people and bought a garage with a steady fuel trade and expanding car sales. You were proud to be a successful small businessman, even if much of the garage belonged to the bank.

But then the recession came and life became much more difficult. Customers were taking ...

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