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BSS: Simply a Great Manager by Peter Newman, Mike Hoyle

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Starting Your Own Business8

THE SITUATION

Over the past few years, John and Jennifer Williams have become increasingly involved in producing and packaging toffee. Back in the 1950s, John’s father made toffee to his own special recipe that was a big hit with everyone who tried it. After he died, John’s mother produced small batches of the toffee for family, friends and neighbours in her village. Both the cooking and the contact with people meant a lot to her. Gradually, John became involved too, helping his mother out with what was developing into a small family business.

After his mother died, John kept up the tradition. He and his wife Jennifer were persuaded to run a stall at the local village fete. The sales exceeded their wildest dreams, ...

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