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BSS: Simply a Great Manager by Peter Newman, Mike Hoyle

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Handling Uncooperative Staff11

THE SITUATION

Janet has been appointed by a large national company to take charge of the management accounting department in one of its factories. The factory has been manufacturing a product that is nearing the end of its life cycle. Profits have been falling, and the outgoing manager has been tightening capital budgets and raising performance targets to cut costs. A new product is gradually being brought into production, and one of Janet’s first tasks is to introduce small changes in data collection and processing associated with controlling the costs of the new product.

The trouble is, any changes Janet asks for are met by groans and grumbles from her staff: “That’s not the sort of work I am supposed to do.” ...

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