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BSS: Simply a Great Manager by Peter Newman, Mike Hoyle

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1 Having the Courage to Confront Situations

Many of the difficult situations that managers find themselves in arise because something isn’t going to plan, or because something disagreeable has happened. The manager is faced with deciding what to do.

One option is to ignore the problem and do nothing. Imagine your boss gives you yet another job to do before you go home. You shrug your shoulders and get on with it, even though you have promised your partner you will be home on time tonight. That’s the response of a poor manager.

The good manager says, “I have a problem. I need to do something about it. I can’t allow this sort of situation to arise. I need to talk to my manager, or my partner. Maybe I need to do something else as well.” You don’t ...

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