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BSS: Surviving Office Politics by Patrick Forsyth

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Most of what goes on in the office is communication. We communicate with colleagues, with subordinates, with our staff, with our bosses, with those inside and outside the organisation. We do so face to face, in writing, over the telephone and in a variety of different ways—from e-mail to loud shouts across the open office. Communication is so important that if you were to remove it from office life, not a great deal would happen at all.

Of all the things that do go on in the organisation, communication is surely, and without doubt, the simplest. Other things are complicated. Working the photocopier when you want it to print both sides of the paper is complicated. Filling in the form you need before a capital purchase ...

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