3Open & Honest Communication


The foundation of the Engagement Bridge™ is Open & Honest Communication. You can make good progress in engagement without being a master of every element, but we haven't seen any companies do well at employee engagement that did not have real momentum and focus on their open and honest communication strategy.

No One Trusts Us When We Lie

A lack of trust is the issue at the heart of employee disengagement, and it's caused by the fact that we persistently lie to each other at work. We've been doing this for so long and it's so entrenched that most of the time, we barely notice we're doing it.

We start the practice of telling lies about work in our schools and colleges when we train young students in interview skills. “Interview skills” is ...

Get Build It now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.