9Recognition

Introduction

My first experience of recognition was in the early 1990s. I  was 21 and in a graduate job at BT, the UK's phone company. I'd been surprised by how much of the engineering team's time was spent writing plans and reports, so I spent my evenings and weekends writing an automated documentation system to make it easier. It took four months to write, and within weeks, 45 people were using it. A month in, my boss's boss, rarely seen, told me he had nominated me for an innovation award. I was flattered—after all, I was just doing what I loved, and didn't even know there was an innovation award. But I remember feeling really great that he had noticed ...

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