Building a Digital Future

PART IDigital Transformation with Dynamics 365

Part I explores the organization's need for a digital transformation business case and identifies key drivers of change and why Dynamics 365 is the right solution to transform the business. Real-life customer stories from organizations on their business challenges, solution, and the benefits they have achieved are also provided.

Chapter 1: This chapter defines digital transformations and sets the scene by identifying the key drivers of change for an organization, talks about all phases of digital transformation—the ways to assess the readiness of an organization and create a digital business strategy including emerging business priorities.

Chapter 2: To drive business efficiencies of an organization, a platform like Microsoft Dynamics 365 and Microsoft Power Platform can accelerate digital transformation and manage change effectively with the right measures. The key is to simplify, standardize, and automate the business process that aims to deliver an outcome and realize early benefits.

Chapter 3: This chapter discusses the capabilities of the Microsoft Power Platform that empowers employees to resolve many complex business scenarios with low-code/no-code solutions, creating a data-driven culture with Power BI, which improves customer experience with chatbots, and all of these factors add up for business to make informed decisions.