Building a Digital Future

PART IIIDriving Innovation and Improvements with Dynamics 365

This part focuses on go-live of the Dynamics 365 solution and how to prepare the organization before and after the go-live. This part also ends with real-life customer stories from organizations on their business challenges, solutions, and the benefits they have achieved.

Chapter 8: Does everyone understand their roles and responsibilities while working in a project or program? Do you understand how to measure user engagement and customer experience? Do you know what should be included in user documentation or how to leverage the community? If you have said no to any of these questions, then dive into this chapter.

Chapter 9: Often the engagements, discussions, and decisions related to application support are kept toward the end of the project lifecycle, future upgrades, and the process post go-live. This chapter will help you decide when is the right moment in the timeline to start these conversations.

Chapter 10: This chapter shows you how to build a culture of continuous improvements and periodic changes, making the best use of Dynamics 365 and instilling the right habits.