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Building a High-Performance Team by Sarah Cook

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GLOSSARY

Active listening: the skill of listening in a focused manner to an individual and of indicating to them that you are listening both verbally; for example, via summarising what they have said, and non-verbally, via cues such as eye contact and nodding.

Behaviours: the actions that individuals take either through words, tone or body language.

Brainstorming: the activity of generating a large quantity of ideas.

Continuous improvement: the technique of encouraging improvement, growth and development in the workplace on an ongoing basis.

Cross-functional team: a team made up of people who represent different functions or departments.

Developmental feedback: providing feedback to an individual on what they can improve, do differently or change. ...

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