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Building a High-Performance Team by Sarah Cook

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CHAPTER 6: DEALING WITH CONFLICT IN A TEAM

In this chapter I provide you with an overview of techniques that you can use to effectively manage conflict in a team. I address this from three angles:

•   How to deal with conflict between the team leader and a team member.

•   How to deal with conflict between two team members or a team member and someone outside the team.

•   How to deal with conflict about the future direction of the team.

Conflict can be healthy

Many people shy away from conflict or disagreement in a team. Disagreement can create bad feelings and a poor atmosphere in the team. On the other hand, disagreement can also be a healthy thing. I was helping the team of a large organisation put together a new process for programme and ...

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