© Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam 2019Abhishek Singh, Karthik Ramasubramanian and Shrey ShivamBuilding an Enterprise Chatbothttps://doi.org/10.1007/978-1-4842-5034-1_8
8. Chatbot Integration Mechanism
Abhishek Singh1 , Karthik Ramasubramanian1 and Shrey Shivam2
New Delhi, Delhi, India
Donegal, Donegal, Ireland
In Chapter 6, we designed a simple chatbot framework in Java which we called the IRIS (Intent Recognition and Information Service) framework. We discussed the core components of IRIS, such as how to define intents and how state machine can be implemented for defining state and transitions for building a conversational chatbot. An example use case focused on the insurance domain. In the example, we outlined specific ...