CHAPTER 8

Change

You cannot become what you want to be by remaining what you are.

—Mae Depree

Managing Change Without Chaos

Change happens even in the most stable organization. Change happens even after you spent time and money getting everything to work just right. Change happens because the world around us changes so rapidly. A large part of what thriving businesses do better than those that are less successful is plan for, control, and manage change. According to Deloitte Global CEO Punit Renjen, resilient businesses have five traits that allow them to thrive even under extreme conditions. These traits include being “prepared, adaptable, collaborative, trustworthy, and responsible.” Change broken down into an organized step-by-step process ...

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