Book description
Understanding how to cool down, slow down, and engage the naturally occurring conflicts among team members is critical to the ultimate success of a team. With this book, your team and its members will gain a deeper understanding of how conflict emerges and how to respond in ways that will leverage conflicts to their advantage. Team members will learn the importance of establishing a safe team climate, agreeing on processes to guide interactions, and use of constructive communication skills in order to develop a conflict competent team.
As the authors say, conflict is not to be avoided, but embraced and explored. This often results in new, previously unimagined opportunities, solutions and results. The authors include stories, interviews, and examples that provide entertaining and thought provoking insights. They dedicate one chapter to techniques and processes for addressing team conflict that has gone awry. Runde and Flanagan also include useful tips and tools for assessing your team's current state of conflict competence and suggestions for addressing the challenges of today's virtual and geographically dispersed teams.
Table of contents
- Praise for Building Conflict Competent Teams
- Copyright
- Preface
-
1. 1 A TEAM IN CONFLICT
- 1.1. The Organization
- 1.2. The Search
- 1.3. Finding New Talent
- 1.4. Conflicting Perspectives
- 1.5. Turning Points
- 1.6. Success
- 1.7. Upon Further Review
- 1.8. Ingredients for Conflict Competence
- 1.9. A Great But Not Perfect Example
- 1.10. So What?
- 1.11. Basic Premise
- 1.12. A Preview: Three Critical Characteristics
- 1.13. Another Thing or Two
- 2. 2 WHERE CONFLICT COMES FROM, AND WHY IT IS SO HARD TO MANAGE
- 3. 3 CREATING THE RIGHT CLIMATE
- 4. 4 CONSTRUCTIVE COMMUNICATION
- 5. 5 TECHNIQUES FOR STAYING ON TRACK
- 6. 6 SPECIAL CASES: VIRTUAL AND GLOBAL TEAMS
- 7. 7 GETTING STARTED ON THE ROAD TO CONFLICT COMPETENCE
- Epilogue
- Resources
- References
- The Authors
- About the Center for Creative Leadership
Product information
- Title: Building Conflict Competent Teams
- Author(s):
- Release date: June 2008
- Publisher(s): Wiley
- ISBN: 9780470189474
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