Chapter 1. 1 A TEAM IN CONFLICT

In the middle of difficulty lies opportunity.

Albert Einstein

We love a good story. You know the kind we're talking about. Our favorite stories share common themes of underdogs thrust into pivotal roles, good people persevering, a few unexpected twists, and ultimately a celebration of good triumphing over evil. The very best ones get passed on from generation to generation and beg to be retold time and again.

We hope the story we're about to tell shares these characteristics. At the very least, we hope it is one you will feel good about sharing with others. Oh, one more thing: this story is absolutely true. We'll reveal the identity of this rather amazing real-life tale a few pages from now. Until then, take note of the conflicts contained in the storyline. Look for the impact of each conflict and how these conflicts were addressed. See if you can find value in how the conflicts were handled. We also hope you find yourself guessing at the identity of the organization. So don't look ahead. Just sit back, relax, and enjoy.

The Organization

The organization had long aspired to be thought of as world class in a highly competitive industry. Over the years, it had gained a reputation for being long on potential, but it had failed to reach and maintain the peak level of performance and results for which it was founded. Only once in its sixty-year history had the organization been considered truly one of the best in its class. This achievement was short-lived, ...

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