CHAPTER 7Power to the People: Facilitation and the Cycle of Change

BEFORE WE CONTINUE the GPS story to see the team’s great results from performance improvement, we thought we’d highlight the benefits that strong teamwork can deliver during the initial process improvement phase that GPS had just completed. Collaboration, teamwork, and good facilitation will prove to be the keys to Engaged Team Performance, and so starting early during the transformation process is essential. In this chapter, we’ll outline key team-building, meeting facilitation, and change adoption principles that will have a critical impact on the success of your ETP undertaking.


Anyone who has participated in a large-scale “business transformation” effort can probably ...

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