CHAPTER 10The Fluid Organization of the Future: Making the Transformation to ETP

DRIVING ENGAGED TEAM Performance first and foremost means that you have to form a team. It has to act like a team. It has to be measured as a team.

Then the team has to learn to work together. It has to care about the outcomes that it creates for its customers. It has to adopt the processes, norms, and standard practices that support efficient and effective ways of collaborating. It has to acquire and sustain the necessary skills and knowledge for its human resources. It needs a new kind of leadership, where the leader provides the information and guidance that the team needs in order to allow every person to continually make the right decisions to support the team’s ...

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