Companies today work with an increasingly diverse array of people. To thrive, organizations need culturally neutral, globally coherent leadership standards.
Digital technologies aren’t just strengthening customer relationships, reducing costs, and creating competitive advantage. They are changing how we organize work, and thus, how executives must lead.
And while unprecedented technological change might appear to present unprecedented challenges for leaders, that is not entirely the case. Similar technology-driven revolutions occurred twice in the 20th century, and each provides important lessons for leaders.
The first occurred in the 1910s, when American businesses adopted workflow ...