Chapter 5. Communication Knowledge

After modeling student, domain, and tutoring knowledge, the fourth responsibility of an intelligent tutor is to manage communication between students and tutors. Even with the best student and teaching knowledge, a tutor is of limited value without effective communicative strategies. Few things are more disagreeable about a computer application than a confusing or difficult interface or blatantly unattractive responses. A large amount of work should go into developing the communication module.

This chapter describes techniques for communicating with students. Some devices are easier to build than others; for example, graphic characters and animated agents can be considered easy, compared to building natural ...

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