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Building Intelligent Systems: A Guide to Machine Learning Engineering by Geoff Hulten

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©  Geoff Hulten 2018
Geoff HultenBuilding Intelligent Systemshttps://doi.org/10.1007/978-1-4842-3432-7_10

10. Verifying Intelligent Experiences

Geoff Hulten
(1)
Lynnwood, Washington, USA
 
Intelligent experiences fail for two main reasons:
  1. 1.
    Because they are implemented incorrectly: the experiences have a bug, are confusing, or don’t help users achieve their goals.
     
  2. 2.
    Because the intelligence is incorrect: it suggests the wrong automation, is certain of something that isn’t true, or proposes the wrong ordering of information.
     
For example, an intelligent experience might:
  • Present a list of images with faces, but fail to include the user’s favorite photo from their wedding. Is the image excluded because the experience has a bug? Or is it excluded because ...

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