This chapter explores some ways that experiences based on intelligence are different from more traditional experiences. And here is the bottom line: intelligence makes mistakes .
Intelligence is going to make mistakes; to create effective intelligent experiences, you are going to have to get happy with that fact. You are going to have to embrace mistakes. You are going to have to make good decisions about how to work with and around the mistakes.
The mistakes intelligence makes:
- Aren’t necessarily intuitive.
- Aren’t the same from day to day.
- Aren’t easy to find ...