Acknowledgments

Some books spring full-grown from the author’s forehead, like Athena from Zeus. This book was not one of them. I am indebted to many people for their help in making this book possible.

Beau Keyte (abetted by two bottles of Tempranillo at dinner one cold night in Toronto) inspired this journey in the first place. Not only did he convince me that I could write a book about improvement without revisiting the well-trod turf of Toyota, he convinced me that it would actually be interesting and valuable. And Beau knows.

Jorrit De Groot, Carolyn Brodsky, Ed Schmults, Bryan Crowell, Ted Makros, Jeff Schox, Will Blount, Young Joen, Larry Barrett, Scott Tuchel, Wim de Jager, Marlena Kane, James Hereford, Rich Sheridan, Steve Brenneman, Joe ...

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