1Commit to Improvement

Fit leaders (and fit companies) didn’t get that way by accident. They’re fit on purpose. They mindfully and intentionally pursue a well-defined course of action that makes them stronger, faster, and more agile over the long run. Fit companies love problems because they’re high-leverage opportunities for improvement. They engage in rigorous, scientific thinking at all levels of the organization to analyze and solve problems. They create a blame-free culture by focusing on the systems and processes that aren’t operating at the desired level rather than on the people who work in those systems. In so doing, they eliminate the fear that shackles employee creativity and liberate employees to close the gaps between where they ...

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