Building Virtual Teams

2   Building and maintaining trust in remote teams

DOI: 10.4324/9781003095781-2

2.1 Defining trust – interpersonal, team, and organizational trust

Researchers across different fields and disciplines have defined trust in multiple ways, across research domains as diverse as information systems, political science, economy, sociology, and philosophy (Fulmer and Gelfand 2012). In management and organizational studies there are three main research areas on the topic of trust: trust within organizations (e.g., between employees and management, among co-workers, between and within teams); trust between organizations (e.g., between organizations, their customers, and suppliers); and trust between organizations and the market in which they are embedded ...